RETURNS & EXCHANGES

Overview

At Torso, every shirt is quality-checked before it reaches you. But if something isn't right, we make it easy to fix. Here is everything you need to know about our exchange process.

No Refunds

We do not offer refunds on any orders once they are placed. All sales are final. However, we are committed to making sure you are happy with your purchase which is why we offer a straightforward exchange process.

Cancellation Policy

Orders can be cancelled only before they are dispatched. Once your order has been shipped, cancellation is no longer possible.

To cancel, contact us immediately at torsofashion@gmail.com or WhatsApp us at +91 90664 64646. We will confirm whether your order is eligible for cancellation. If confirmed, your order will be voided and no payment will be charged.

Exchange Eligibility

You can request an exchange if:

• The product does not fit your child
• You received the wrong item
• The product arrived damaged or defective

To qualify:

• The shirt must be unused, unwashed, and in its original condition
• All tags and packaging must be intact
• Exchange requests must be raised within 7 days of delivery
• Damaged or defective items must be reported with clear photographic evidence within 24 hours of delivery

Exchange Process

Exchange Shipping Charges

A flat ₹200 shipping fee applies for all exchange requests. This covers both return pickup and delivery of the replacement item. Shipping charges are non-refundable.

Out of Stock Situations

If your requested replacement size or style is unavailable, we will:

• Notify you immediately
• Offer an alternative size or style
• Issue store credit valid for 6 months if no suitable alternative is available

Size Guide

Most exchanges happen because of sizing. Before raising an exchange request, we recommend checking our size guide. If you are unsure about sizing, contact us before placing your order — we are happy to help you pick the right fit.